Exceeding customer expectations
Customers seek contact at any time of the day and they do this through all the available channels. They also expect you to respond fast. Unfortunately, that is not always possible and this may quickly turn a good customer into a dissatisfied customer. We can take over your customer contact, entirely or partially, and via all channels: phone, social media, chat, WhatsApp, mail, or SMS. We respond to every question or complaint in a personal and pleasant manner. This is how we create outstanding customer experiences that exceed expectations.
Our team
We have genuine contact with your customers. We care about the customers, are sensitive to their needs, and offer a suitable answer or solution. We do more than just providing a service. We build a connection and we do this with a fixed team, whereby our employees have at least a HBO working and thinking level. The result? High-quality performances.
Expert knowledge
It is important that we get to know your company. This ensures that we are capable to answer most questions instantly and correctly. If a question is too technical or complex, we will forward it immediately to the appropriate person within your company. All this will be established via sound agreements.
International
You may have customers in all parts of the world. That’s no problem for us. We have multilingual employees and maintain extended opening hours. We give you happy customers. Anywhere and anytime.
Tailored collaborations
We can take over all your customer contact activities or part of it. For example, when your customer contact exceeds a certain capacity or you only need us outside office hours. We are flexible. Our collaboration is fully transparent: you pay for the time we talk to your customers.
Can we help you
Working for Customer Care
Can you empathise with customers’ questions or complaints? And do you want to help them quickly by giving them a sound answer? Then you are a great candidate for HMS Customer Care.
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