Privacy statement 01-06-2018

We respect the privacy of all our website visitors. That is why we make sure that your details are treated with the utmost confidentiality. This privacy statement explains how we handle and process your details.

About these privacy conditions
These privacy conditions apply to every use of the website pages of https://www.hmscontactcenters.nl/. HMS Contact Centers processes personal data to make this website and the accompanying services available to its visitors.

These privacy conditions describe which data is used by HMS Contact Centers, for which purposes it is used, and what we do to protect your privacy.

Processing of personal data
HMS Contact Centers only processes your personal data in compliance with the General Data Protection Regulation. Your personal data will only be used as described in these conditions. For all other purposes, we only use your personal data after you have given your consent.

By using our website, you declare to have read these privacy conditions and automatically agree that they apply to you.

HMS Contact Centers processes your personal data because you make use of our services and/or because you disclose the information to us yourself.

Which personal data is processed by HMS Contact Centers?
Below you will find an overview of the personal data we process:

First and last name

Gender

Date of birth

Place of birth

Address

Phone number

Email address

IP address

Other personal data you disclose to us actively when making a personal profile on this website, in correspondence, and during phone calls

Location details

Data about your activities on our website

Internet browser and type of device

Specific and/or sensitive personal data processed by us
It is not the intention of our website and/or service to collect data about visitors to our website below the age of 16, except when this is done with the consent of parents or guardians. However, we cannot verify whether a visitor is above the age of 16. We, therefore, advise parents to be involved in the online activities of their children to ensure that no data about children is collected with parental permission.

Should you be think that we have collected data about a minor without parental permission, then please contact us via k.baas@hmscontactcenters.nl and we will delete this information.

Automated decision making
HMS Contact Centers does not make any decisions based on automated processes on issues that may have (significant) consequences for people. These are decisions made by computer programmes or systems without human intervention (for example by a staff member of HMS Contact Centers).

How long do we retain personal data?
HMS Contact Centers will not store your personal data any longer than strictly necessary in order for us to realise the objectives for which your details have been collected. We maintain the following storage periods for the following (categories of) personal data:

• Personal details > 2 years > For sending our newsletter, to call or email you when this is necessary to carry out our services, and to inform you about changes in our services and products
• Phone number > 2 years > For sending our newsletter, to call or email you when this is necessary to carry out our services, and to inform you about changes in our services and products
• Email address > 2 years > For sending our newsletter, to call or email you when this is necessary to carry out our services, and to inform you about changes in our services and products;
• Address > 2 years > For sending our newsletter, to call or email you when this is necessary to carry out our services, and to inform about changes in our services and products;
• IP address > 2 years > To measure and improve the quality and functioning of our website
• Internet browser and type of device > 2 years > To measure and improve the quality and functioning of our website
• Data about your activities on our website > 2 years > To measure and improve the quality and functioning of our website
• Website behaviour > 2 years > To measure and improve the quality and functioning of our website

Data that is given when you submit an application form is retained for a maximum period of 1 year and only with your consent.

Sharing of personal data with third parties
HMS Contact Centers will sell not personal data to third parties in any way and will only disclose it when this is required for the execution of our agreement with you or to comply with any statutory obligation. To ensure the same level of security and confidentiality of your data, we enter into a data processing agreement with the companies who process your data on our behalf. HMS Contact Centers remains responsible for this processing at all times.

Cookies, or similar techniques, used by us
HMS Contact Centers uses functional, analytical, and tracking cookies.

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time.

Technical cookies

HMS Contact Centers uses cookies with a purely technical functionality. These cookies ensure that the website works properly and that, for example, your preferred settings can be remembered. These cookies are also used to ensure the proper functioning of the website and to optimise it.

Analytical cookies

In addition, we place cookies that keep track of your surfing behaviour, which allows us to offer customised content and advertisements. During your first visit to our website, we will already have informed you about our use of cookies and asked for your permission to place them.

In addition, cookies may be placed on this website by third parties. Such third parties include, but are not limited to, advertisers and/or social media companies. Please see the overview below:

• Google Analytics

• Facebook Tracking Pixel

These privacy conditions only apply to the use of the cookies of HMS Contact Centers. Cookies placed by third parties are subject to the privacy conditions of the respective third parties.

Disabling cookies
You can opt out for cookies by adjusting the settings of your internet browser in such a way that it no longer stores cookies. You can also delete previously stored information via the settings of your browser. Click here for more information on cookies.

To get insight into which cookies you are already using for, for example, ‘interest-based advertising’, we refer to the following link: http://www.youronlinechoices.com/nl/uw-advertentie-voorkeuren.

Third-party cookies that are placed on https://www.hmscontactcenters.nl/
Google Analytics

Cookie: Google Analytics

Function: Analytical cookie that measures visits to the website

Storage period: 2 years

Click here for more information on Google Analytics and the cookies it uses: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

HMS Contact Centers also uses Google Analytics to get insight into, among others, the visitor flows, traffic sources, and pageviews on our website. This means that Google acts as the data processor during the processing of personal data by HMS Contact Centers.

Google never processes your full IP address and safeguards your anonymity as much as possible. For example, HMS Contact Centers cannot see which and how individual visitors visit our website.

Google is only authorised to provide this information to third parties if the company has a legal obligation to do so, or insofar third parties process the information on behalf of Google. More information about this can be found in Google’s Privacy Policy.

To see which settings Google uses for (personalised) advertisements, we refer to https://adssettings.google.com/authenticated.

Facebook Pixel
Cookie: Facebook Pixel

Function: Profiling cookie to measure target groups.

Retention period: 2 years

Click here to find more information about Facebook Pixel and the cookies it uses:

https://nl-nl.facebook.com/business/help/651294705016616

We use Facebook Pixel to measure target groups and to build and optimise our Facebook advertising campaigns. Some of the key reasons for this is that it allows us to see how users move between different devices when they visit our website and Facebook, to ensure that our Facebook advertisements are seen, and to make further analyses about which content the visitor has seen and which interaction was used on our website.

The collected data is anonymous meaning that we cannot see personal data of individuals users. Facebook, however, does retain and process the collected data. The information we offer here is based on the information that is currently available. Facebook can link the data to your Facebook account and use this data for their own advertising purposes, which complies with Facebook’s privacy policy that can be accessed via the following link: https://www.facebook.com/about/privacy/.

The Facebook Pixel also allows Facebook and its partners to show advertisements on and outside of Facebook.

A cookie for these particular purposes is stored on your computer as well. By using this website, you agree to the data processing in connection with the integration of Facebook Pixel.

Click here if you wish to revoke your consent: https://www.facebook.com/ads/settings.

Hyperlinks
We want to inform you that this website contains links to other internet sites that, in some cases, are not subject to any privacy statement.

How do we secure your personal data?
HMS Contact Centers has taken technical and organisational measures to protect your personal details against loss or illegal processing. Individuals who have access to your details on behalf of HMS Contact Centers are obliged to uphold the confidentiality of all information – which is, amongst other things, based on the behavioural and professional regulations imposed on them.

We maintain the generally accepted standards for technological and operational security measures to protect visitors’ details against loss, misuse, alteration, or destruction.

What are your rights regarding data processing?
The General Data Protection Regulation provides website visitors with several rights. For example, you can send us a request to access your own details that we have stored.

Furthermore, you can request us to improve, supplement, remove, or protect your details when these are incorrect, incomplete, or irrelevant, or when they are processed in any other way that conflicts with a statutory regulation. You can do this by sending an email to k.baas@hmscontactcenters.nl.

In order to be sure that you are sending the request for inspection, we ask you to include a copy of your identification document. With regard to this copy, we advise you to blacken your passport photo, the MRZ (machine readable zone: the line with numbers at the bottom of the page of the passport), the document number and citizen service number. This is to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks.

HMS Contact Centers would also like to inform you that complaints can be filed with the national regulatory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How do we secure data?
HMS Contact Centers takes the protection of data very seriously and will take fitting measures to prevent abuse, loss, unauthorised access, unwanted publicity, and unauthorised alterations. If you are under the impression that your data is not protected properly, or if there is any indication of abuse, then please contact us via k.baas@hmscontactcenters.nl.

Amendments in the privacy statement
HMS Contact Centers retains the right to implement amendments in this privacy statement at any given moment and for whatever reason. Nothing in this statement is intended to establish any obligation or agreement between HMS Contact Centers and the visitors to the website or to offer any kind of information to that effect.

Questions?
Do you have questions or remarks regarding the processing of your personal data within the website of HMS Contact Centers? Then please contact us via HMS Contact k.baas@hmscontactcenters.nl.

HMS Contact Centres, registered at Europalaan 22, 5232 BC ‘s-Hertogenbosch, is responsible for the processing of personal data as described in this privacy statement.

Kimberley Baas is the appointed Data Protection Officer of HMS Contact Centers. He/she can be contacted via k.baas@hmscontactcenters.nl.

Contact details: Kimberley Baas ( k.baas@hmscontactcenters.nl)

HMS Contact Centers Den Bosch
Europalaan 22
5232 BC ‘s-Hertogenbosch
PO Box 1611
5200 BR ‘s-Hertogenbosch
Phone: +31 (0)88 77 80 100
Fax: +31 (0)73 11 750 70 01
info@hmscontactcenters.nl